Refund policy

At LIME®, we want you to love every piece you own. If something doesn’t feel right, we’re here to make returns and refunds as simple as possible.

Returns

• You can return any item within 30 days of receiving your order.

• Items must be unused, unworn, and in original condition with tags attached.

• Please use the original packaging whenever possible to ensure safe return shipping.

Refunds

• Once your return is received and inspected, we will notify you by email.

• If approved, your refund will be processed automatically to your original payment method.

• Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

Exchanges

• At this moment, we do not offer direct exchanges.

• If you’d like a different size or color, please place a new order and return the original item for a refund.

Non-returnable items

For hygiene and safety reasons, the following items cannot be returned:

• Underwear, swimwear, earrings.

• Gift cards or final sale items.

Shipping costs

• Return shipping is free of charge — we cover the costs.

• Original shipping fees (if any) are non-refundable.

Damaged or wrong items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@lime-brand.com with your order number and photos. We’ll make it right.